Change management - ITIL Essay Example | Topics and Well Written Essays - 500 words

Change management - ITIL - Essay Example ITIL or IT Infrastructural Library is an approach of best practices that adds value to the existing mechanisms of internal control and external exigencies like optimization of customer service and help foster vital linkages with business partners. ABC needs this approach broadly for the following reasons: ABC is a business proposition that is focused on the needs of the customers. It constantly needs to be aware of their fast transforming preferences so that it can meet their demands. ITIL would considerably contribute to meeting the challenges of customers’ changing requirements. The IT system is intrinsic part of organizational operations that not only integrates various units but also enhances it operational and administrative productivity and outcome. Thus unapproved changes within the system jeopardize the working and adversely impact on the performance of individuals who may be unaware of the changes and may lack the technical expertise to adapt to the changes without appropriate training on new system. Nutt (1990) believes that delivery of IT services is best served through flexible approach that incorporates the environmental changes and promotes development of goods and services to meet the requirements of customers. With ITIL, ABC would be constantly updated and will be able to apply innovative input to its product and services. Last but not the least important is the fact that ITIL would provide wide scope of improved performance at all levels of managerial and operational efficiency delivered by IT system throughout its lifecycle (Stainberg,